Grievance Policy for Business News Today (https://businessnewstoday.in)
Effective Date: 28.09.2023
At Business News Today, we are committed to providing our users with a reliable and transparent platform for accessing news and information. We value your feedback and take your concerns seriously. This Grievance Policy outlines the procedure for addressing grievances, complaints, or concerns that users may have regarding our website or content.
1. Grievance Submission
If you have a grievance, complaint, or concern related to Business News Today, you can submit it through the following channels:
Email: businessnewstoday.in, cc at firstname.lastname@example.org
Contact us : link
2. Grievance Categories
We welcome grievances related to the following categories:
- Content Accuracy: If you believe that any content on our website is inaccurate, misleading, or incomplete, please provide details of the specific content and the issue you have identified.
- Technical Issues: For problems related to website functionality, navigation, or technical errors, please provide a detailed description of the issue you encountered.
- Misuse of Content: If you believe that our content has been misused or reproduced without proper authorization, please specify the content and provide evidence, if possible.
3. Grievance Handling Procedure
Upon receiving your grievance, Business News Today will follow this procedure:
- Acknowledgment: We will acknowledge receipt of your grievance within [Specify Timeframe, e.g., 2 business days] via the same channel through which it was submitted.
- Review and Investigation: Our team will conduct a thorough review and investigation of your grievance. This may include consulting relevant departments and examining the issue in detail.
- Resolution: We will make every effort to resolve your grievance in a fair and timely manner. The resolution may involve corrective actions, content updates, or explanations, as deemed appropriate.
- Communication: We will communicate the resolution to you within [Specify Timeframe, e.g., 10 business days] from the date of acknowledgment. If the resolution requires more time, we will provide regular updates on the progress.
If you are not satisfied with the resolution provided, you have the option to escalate your grievance to a higher authority within Business News Today. Details on the escalation process will be provided in the resolution communication.
5. Feedback and Follow-up
We value your feedback on our grievance handling process. After your grievance is resolved, we may request your feedback to help us improve our services and address any shortcomings in our procedures.
6. Contact Information
If you have any questions or concerns about our Grievance Policy or wish to submit a grievance, please contact us at email@example.com, firstname.lastname@example.org.
Thank you for your trust in Business News Today. We are committed to addressing your grievances promptly and fairly to ensure a positive user experience.